Terms and Conditions

Product photos accurately show indicative examples of the styles of kandoras available and what our kandora products look like.
The body measurements captured via our measurement tool are slightly adjusted to the selected fit (slim, normal, or loose) during production. Also, generally, please allow for 1.5 cm or 0.5 inches of measurement adjustments on the finished product.
Kandoras made from the same fabric may have slight differences but variations in quality across different rolls of the same material attributable to the processes of weaving and dyeing. Occasionally two kandoras may experience slight differences in color, especially if they are ordered at different times.
CanCan Digital pursues 100% satisfaction. If the measurements or design of your custom made product does not correspond with the order details or, for any other reason CanCan will offer you a replacement product free of charge or your money back while also accepting responsibility for the cost of recovering the shipments. Customers will be responsible for ensuring time and place of collection is provided accurately.
Although we focus on an excellent customer experience we are obligated to inform you that in accordance with international laws there is no return or exchange on customizable items.
If a mistake is made during ordering or if for any reason an amendment or cancellation please inform us at your earliest via info@cancanonline.com quoting your order number and requirement. Providing your order has not entered production we will make the necessary changes.
CanCan Digital does NOT deal or provide any services or products to any of OFAC sanctioned countries in compliance with the law of the UAE.
Once the payment is made, the confirmation notice will be sent to the client via email and/or SMS within 24 hours of receipt of payment.
Customer can cancel their order within 24 hours; Refunds will be made back to the payment solution used initially by the customer.
We accept payments online using Visa and MasterCard credit/debit card in AED. If “Credit Card Online” is selected as the payment method, then the details on the Customers ID (Card holders ID) should exactly match that of the credit card used to make the purchase.
The United Arab Emirates is our company’s country of domicile. In case of any disputes the applicable law would be based on UAE Governing Law.
RETURNING OR EXCHANGING YOUR KANDORA
All our kandoras are 100% guaranteed for quality, stitching, and fabrics. We guarantee seams for the life of the kandora. We usually nail the fit on the first try but in the case that you are unhappy with the kandora we will gladly adjust the sizing free of cost. We put your order into production within 24 hours. Therefore, we cannot make any changes or issue refunds after that time period. We have a 7-day limit on returns. You may return products for the following reasons only: The products are defective in workmanship or material.
The order is not made according to the style and measurements you provided. Please note that we add essential industry standard allowances when crafting your products. We add ½ inch to the neck and 1 inch to the sleeve measurements you provide, for shrinkage allowances. We add 6, 7 or 8 inches to the chest depending on the type of fit you have chosen for movement and flexibility. The finished products will reflect these allowances.
You need to write an email to info@cancanonline.com for return authorization. You may use the original packaging for return, but, be sure to cover any additional shipping labels that may be on your return package. All refunds of any transaction amount against any purchase through this website will be refunded through the original mode of payment.
We may change this policy from time to time (updates on our website).
“ Cancan Digital LLC” maintains the https://cancanonline.com/ Website (“Site”).
Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
Cardholder must retain a copy of transaction records and Merchant policies and rules. User is responsible for maintaining the confidentiality of his account.